Amplifon Middle East - Scientific Services


Amplifon CRS Scientific Services

Amplifon processes & services: Our operating procedures are designed to pay attention to the smallest detail, starting from taking the ear impression through to implementation of the most sophisticated fitting techniques. Amplifon Middle East will not only provide the customer with the latest technology in hearing instruments but shall also provide total personal communications through a managed personal needs approach, combining technology and rehabilitation. In doing so, Amplifon Middle East service philosophy lies in the company’s ability to: Listen to the customer. Interpret his/her physiological and psychological needs. Tailor a solution to those needs. Always develop new services and new solutions, in line with customers’ needs. Build a long lasting relationship with the customer, beginning with full satisfaction with the service provided and continuing to maintain a permanent relationship build on trust. The customer is always given the possibility of trying out the appliance in order to become familiar with its use and to verify all its usefulness before deciding to buy. Support and advice once an instrument is fitted is essential. Amplifon arranges checkup visits to deal with any problems or to be ready for any piece of advice.

Amplifon Service Chain

Registration: Every customer visiting our outlets is asked to fill in a customer sheet, containing his personal data, contacts and disease history. The customers should have an audiogram and a clearance or doctor's prescription, to start their process in the Amplifon Middle East outlets. Pre-counseling: Special consideration is given to this step with the aim to minimize the social stigma and the psychological preparation of the customer, to accept the new hearing solution. Using a specially designed counseling software the following is emphasized, a brief explanation of the hearing mechanism, value of hearing versus vision, domain problem description, technology and types of hearing instruments as well as their price ranges. This may be considered as a guided tour on what the patient will experience in his real life. Observation & Judgment of the ear canal and the ear drum: The ear canal and the ear drum are examined for Cerumen, illness or infection. If any of these conditions is present, the customer is referred back to his/her physician to do the necessary. Counseling: The explanation of available solutions and hearing instruments types are carried out to the patient. This is followed by allowing the customer to touch and examine some of the potential hearing instruments, getting the patient closer to testing and later wearing a hearing device.

Ear Impression: Taking a good ear impression is a fine sequential process, requiring a compatible set up and highly trained personnel. A good ear impression is an essential for the production of good ear mold and shell, which for there part contribute to the quality of the fitted hearing instrument.

Fitting: Amplifit, a special interactive fitting software has been developed in collaboration of university centers in Europe and the USA. Amplifit concept is based on using specially designed versatile video clips, showing real live situations, giving us the ability to personalize it to the individual life style. Amplifit rates, assesses and fine tunes the customers hearing solution to his or her personal life situation.
After Sales Service: End of process marks the beginning of a long lasting relationship. Hearing Instruments are amazing devices, especially when one considers the environment they function in. Dust, heat, moisture, and foreign substances can accumulate and affect performance, or even interrupt operation. In Egypt and the Middle East, proper preventive care and maintenance are of most importance. Amplifon Middle East's hearing instrument centers provide professional services; teaching the customer the proper way of keeping the instrument maintained. Amplifon is always keen to inspect, make basic repairs or even provide factory reconditioning for the instrument if needed.

In addition to that our free services include: Checking your hearing instrument and ear mould. Refitting your hearing instrument. Checking the acoustic curve of your hearing instrument Cleaning the hearing instrument and ear mould Checking your battery. Counseling and technical information. Money Back Guarantee. Home visits are a service provided for customers unable to visit our outlet, were all steps are done on an individualized base, providing the same quality of service.